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ALLOLO / SUPPORT

Customer support

Join ALLOLO VIP for a 2-year warranty extension

Product questions, order enquiries and device support. Select a topic below to contact us.

Claim a warranty card View FAQs

To register as an ALLOLO VIP member and claim your warranty card, enter your name and email address. Your order number is optional.

* Required fields. We will reply to the email address you provide.

Support FAQ

What information should I include in my message?

Include the model or pad size and a clear description of your question. For an existing purchase, add the order number and where you bought it.

How do I ask about an Amazon order?

Select Amazon in the purchase-channel field and include your Amazon order number. Order-specific delivery and return options can also be found in your Amazon account.

How will I receive a reply?

Use an email address you can access in the contact form. Check its spelling before submitting and check your spam folder when looking for a reply.

Can I request a replacement instruction manual?

Yes. Select Device support and include the model name or pad dimensions so we can identify the relevant instructions.

How do I report a problem with my device?

Select Device support and describe what happens, when it started and any controller indicators you see. Include your order details. If the device or cable appears damaged, disconnect it and contact support before using it again.